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Frequently Asked Questions
Creating a free Zenwise account is all it takes! Once you're signed up, you'll start earning points right away.
You can earn points by signing up, making purchases, referring friends, celebrating your birthday, and more. Check here for all the ways to earn points.
Log in to your account and your rewards will be right there ready to use, or simply apply your points at checkout.
Yes! You'll need at least 100 points to start redeeming rewards. You can check your balance any time on your Loyalty page.
Yes! Points are typically based on what you pay after discounts, so discounted purchases still earn.
Unfortunately, points can't be added to orders placed before you joined the program.
Log in to your account and your points balance will be right at the top of the page.
Points expire after 6 months of account inactivity, and any earning or redemption activity resets the clock.
Nope! Once a reward is activated in your account, it's yours to keep.
Yes! In most cases you can combine points with other promotions, and any exceptions will be noted at checkout.
Points earned on a returned order will be deducted from your account once the return has been processed.
Your birthday reward is added to your account on your birthday, though if you enter your birthday within 1 day of the date, the reward will be issued on your next birthday instead.
Unfortunately not! Points can only be applied before an order is completed.
Reach out to our support team and we'll look into it right away!
Your tier benefits last for 12 months from the date you qualify for a new tier. When your status refreshes, continue earning points to maintain your benefits or unlock the next level.