Privacy policy
Zenwise LLC (“Zenwise,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit or interact with our websites, purchase our products, communicate with us, participate in our marketing programs, or otherwise interact with Zenwise (collectively, the “Services”).
This Privacy Policy also describes choices and rights that may be available to you regarding your personal information.
1. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with Zenwise and may include the following categories.
Information You Provide to Us
We may collect information that you provide directly to us, including:
Name
Email address
Telephone or mobile number
Billing and shipping address
Account login information
Order and purchase information
Subscription information and preferences
Communications with our customer service team
Product reviews, survey responses, feedback, or other content you submit
Marketing and communication preferences
Information you provide when participating in promotions, giveaways, or similar programs
When you make a purchase, payment information is processed by our payment processors and e-commerce providers. We may receive information relating to the transaction, but we do not necessarily receive or store complete payment card details.
Information We Collect Automatically
When you interact with our Services, we and our service providers and advertising partners may automatically collect information such as:
IP address
Browser type and version
Device type and operating system
Device and advertising identifiers
Pages viewed and links clicked
Date and time of visits
Referring and exit pages
Shopping and browsing activity
Products viewed or added to your cart
Purchases and other interactions with our Services
Approximate location derived from IP address
Interactions with our emails and advertisements
Cookie, pixel, and similar technology data
We may associate this information with other information we maintain about you.
Information We Receive From Other Sources
We may receive information from third parties, including e-commerce providers, payment processors, fulfillment and shipping providers, analytics providers, advertising platforms, marketing partners, social media platforms, and other service providers.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
Process and fulfill purchases and subscriptions
Process payments and refunds
Deliver products and provide order updates
Manage customer accounts and subscriptions
Respond to customer service requests
Communicate with you about our products and Services
Send transactional emails and text messages
Send marketing emails and SMS/text messages where permitted by law
Personalize your experience and product recommendations
Understand how customers use our website and Services
Measure and improve our website, products, marketing, and customer experience
Measure advertising effectiveness
Deliver and personalize advertising
Detect and prevent fraud, abuse, security incidents, and other harmful activity
Protect Zenwise, our customers, and others
Maintain records and conduct internal business operations
Comply with applicable laws and legal obligations
Establish, exercise, or defend legal claims
Carry out other purposes disclosed to you when information is collected or with your consent
3. COOKIES, PIXELS, ANALYTICS, AND ADVERTISING
We and third parties working with us use cookies, pixels, tags, software development kits, and similar technologies to operate our Services, remember preferences, understand how visitors use our website, measure marketing performance, and provide advertising.
For example, Zenwise uses advertising and analytics services provided by companies such as Google, Meta, and TikTok.
These technologies may collect information about your device and your interactions with our website, advertisements, and other digital services. This may include IP address, device identifiers, browser information, pages viewed, products viewed, purchases, and interactions with advertisements.
Advertising partners may use information collected through these technologies to measure advertising campaigns, understand whether an advertisement resulted in a visit or purchase, build or measure audiences, and provide advertising that may be more relevant to your interests.
You may be able to control certain cookies and advertising technologies through the privacy or cookie controls available on our website, your browser settings, device settings, or applicable advertising-platform controls.
Depending on where you live, the use or disclosure of information through certain advertising technologies may be considered a “sale,” “sharing,” or use of personal information for “targeted advertising” or “cross-context behavioral advertising” under applicable privacy laws, even when no money is exchanged.
Zenwise does not sell personal information in exchange for monetary consideration.
Where applicable law provides a right to opt out of certain advertising-related disclosures or processing, you may exercise that right using the privacy choices made available on our website or by contacting us as described below.
Where required by applicable law, we also recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control.
4. EMAIL MARKETING
If you sign up to receive marketing emails from Zenwise, we may use your email address and related information to send you information about products, promotions, offers, and other Zenwise news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails.
Even if you unsubscribe from marketing communications, we may continue to send non-marketing communications relating to your purchases, account, subscriptions, product safety, customer service requests, or other transactions with us.
5. SMS AND TEXT MESSAGE MARKETING
If you choose to participate in a Zenwise SMS or text messaging program, we may use your mobile telephone number and related information to send you text messages in accordance with the terms and disclosures presented when you enroll.
Consent to receive marketing text messages is not a condition of purchasing Zenwise products.
Message and data rates may apply. Message frequency may vary.
You may opt out of marketing text messages at any time by replying STOP or using another opt-out method made available to you.
We may send a one-time confirmation message after you opt out.
Transactional or service-related text messages may be subject to separate terms and preferences.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to the following categories of recipients where reasonably necessary for the purposes described in this Privacy Policy.
Service Providers
We may disclose information to companies that perform services for us, including providers involved in:
Website and e-commerce hosting
Payment processing
Order fulfillment and shipping
Customer service
Email and SMS communications
Analytics
Advertising and marketing
Fraud prevention and security
Information technology and cloud services
Data management
Professional and consulting services
These providers may process personal information as necessary to provide services to Zenwise.
Advertising and Analytics Partners
We may provide or make information available to advertising and analytics partners, including through cookies, pixels, and similar technologies, to measure website activity, understand advertising performance, create or measure advertising audiences, and deliver advertising.
As explained above, certain privacy laws may characterize some of these activities as “selling,” “sharing,” or targeted advertising even though Zenwise does not sell personal information for money.
Legal and Safety Disclosures
We may disclose personal information when we reasonably believe disclosure is necessary to comply with applicable law, legal process, or governmental requests; enforce our agreements; investigate fraud or security issues; protect the rights, property, or safety of Zenwise or others; or establish, exercise, or defend legal claims.
Business Transactions
If Zenwise is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
At Your Direction
We may disclose information to other parties when you direct us to do so or provide your consent.
We may also use and disclose aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you, subject to applicable law.
7. SHOPIFY AND E-COMMERCE SERVICES
Our online store uses Shopify and related technologies to provide e-commerce functionality.
Shopify and other providers involved in processing purchases may collect and process information necessary to provide their services, including transaction, device, and payment-related information.
These companies process information according to their own applicable terms and privacy practices as well as agreements they maintain with Zenwise.
8. THIRD-PARTY WEBSITES AND SERVICES
Our Services may contain links to websites, applications, social media platforms, or other services operated by third parties.
Zenwise does not control these third parties and is not responsible for their privacy or security practices. We encourage you to review the privacy policies of third-party services before providing personal information to them.
9. DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing our Services, maintaining customer and transaction records, fulfilling legal and accounting obligations, resolving disputes, preventing fraud and abuse, enforcing agreements, and protecting our legal rights.
The length of time we retain particular information varies depending on the type of information, why we collected it, our business needs, and applicable legal requirements.
When personal information is no longer reasonably necessary, we may delete, de-identify, or otherwise dispose of it in accordance with applicable law.
10. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmitting information over the Internet and no method of electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of personal information.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of our Services.
11. YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Confirm whether we process personal information about you
Request access to personal information we maintain about you
Request information about categories of personal information we collect, use, or disclose
Request correction of inaccurate personal information
Request deletion of personal information
Obtain a portable copy of certain personal information
Opt out of certain sales or sharing of personal information
Opt out of certain targeted or cross-context behavioral advertising
Limit certain uses of sensitive personal information where applicable
Withdraw consent where processing is based on consent
Appeal a decision regarding a privacy request where applicable
Not receive unlawful discriminatory treatment for exercising applicable privacy rights
These rights are not absolute and may be subject to exceptions under applicable law.
Exercising Your Rights
To submit a privacy request, you may contact us at:
support@zenwise.com
Please include enough information for us to understand and respond to your request.
We may need to verify your identity before completing certain requests. The information required for verification will depend on the nature and sensitivity of the request.
Where permitted by applicable law, you may use an authorized agent to submit a request on your behalf. We may require evidence that you authorized the agent to act for you and may separately verify your identity.
If applicable law provides a right to appeal our decision regarding your privacy request, you may submit an appeal by contacting us at support@zenwise.com and identifying the request you would like us to reconsider.
12. CALIFORNIA PRIVACY DISCLOSURES
If you are a California resident and Zenwise is subject to the California Consumer Privacy Act (“CCPA”) with respect to your information, California law may provide additional rights regarding your personal information.
The categories of personal information we may collect include:
Identifiers, such as name, email address, postal address, IP address, account identifiers, and telephone number
Customer records and transaction information
Commercial information, including products purchased, considered, or viewed
Internet or other electronic network activity
Approximate geolocation information
Inferences or preferences derived from your interactions with our Services
Other personal information you voluntarily provide to us
We collect these categories from the sources and for the purposes described elsewhere in this Privacy Policy.
We may disclose these categories of information to service providers, contractors, advertising and analytics providers, and other recipients described in this Privacy Policy.
Zenwise does not sell personal information for monetary consideration.
However, our use of advertising cookies, pixels, and similar technologies may constitute “sharing” or “selling” under the CCPA even when no money is exchanged. Where required, California residents may opt out of these activities through the privacy choices provided on our website.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
California residents may also submit applicable access, correction, deletion, and other privacy requests using the methods described in the “Your Privacy Rights and Choices” section above.
We will not unlawfully discriminate against you because you exercise your privacy rights.
13. CHILDREN'S PRIVACY
Our Services are intended for a general adult audience and are not directed to children under 13.
We do not knowingly collect personal information online from children under 13 in a manner subject to the Children's Online Privacy Protection Act.
If you believe a child has provided personal information to us inappropriately, please contact us at support@zenwise.com so that we can review the matter and take appropriate action.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technologies, or legal requirements.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.
If changes materially affect your privacy rights or how we process personal information, we may provide additional notice where required by applicable law.
We encourage you to review this Privacy Policy periodically.
15. CONTACT US
If you have questions about this Privacy Policy, would like more information about our privacy practices, or would like to submit a privacy request, please contact us:
Zenwise LLC
3452 Lake Lynda Dr.
Building 100, Suite 361
Orlando, FL 32817
United States
Email: support@zenwise.com
Last Updated: August 31, 2026